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Whether you’re seeking support, information, or just have a quick question, our team is ready to assist you. Reach out, and we’ll get back to you with the answers you need.
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Use the form below to reach out, and we’ll get back to you as soon as possible.
Need a faster response? Contact us on +44 203 411 1575
FAQ
Here are some answers to Frequently Asked Questions.
What is the best way to contact your support team?
You can contact us through the form on this page. We’ll get back to you as quickly as possible.
What are your customer service hours?
Our team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM. We strive to respond within 24 hours during business days.
How long does it take to get a response?
We typically respond within 24 hours on weekdays. If you reach out over the weekend, please allow us some extra time, and we’ll reply by the next business day.
Can I change my order after it’s been placed?
If your order hasn’t shipped, we can make changes. Contact us as soon as possible with your order details, and we’ll do our best to help.
How do I track my order?
Once your order has shipped, you will receive a tracking link via email, which you can use to monitor the delivery status. Alternatively, you can track your shipment through our shipment tracking page. If you encounter any issues with tracking, please don’t hesitate to contact us.
What is your return policy?
We offer a 14-day cooling off period for returns. If you’re not satisfied with your purchase, you can return it within 14 days of delivery for a full refund. Please visit our Shipping & Returns page for more information or contact us for assistance with a return.
Do you offer technical support for your products?
Yes, we offer technical support. If you have questions about using or setting up your product, feel free to browse our website for technical guides or contact our support team for assistance.
Can I get a discount if I’m a repeat customer or making a bulk order?
We appreciate our loyal customers! Contact us to learn about our quantity discounts available on our site. Simply add the desired quantity to your cart, and the discount will be applied automatically. Please note that a minimum quantity of 5 pieces per SKU is required.